Shipping and Handling

Due to Pact Act update 2020, shipping choices are limited at this time.
If you have any question, email us at steamenginemfg@gmail.com

Order Tracking

While we strive to offer the most expedient and reliable service, we does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account. 

Lost & Undelivered Packages

Lost or undelivered packages are not the responsibility of us, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. We strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.  .

Unless requested by the customers to insure the package for full price and pay extra for this service, we do not insure the packages.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. We are not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.



 All buyers must be aware of the importation laws for their country, Provapewholesale.com is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. 
International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer. 

*Some brands are not allowed to ship outside of the United States due to manufacturer restrictions.
 **We currently do not ship to Russia, China, Venezuela, Ukraine, Brazil, Singapore, Indonesia, India, Malaysia, Greece, UAE and more. 
 ***Some shipping methods may be unavailable for certain international locations. 

Not ship any e-liquids with nicotine to South Korea and Japan.
Due to regulations of South Korea and Japan, we do not ship any e-liquids with nicotine to South Korea and Japan.
Please note that any order of e-liquids with nicotine from South Korea or Japan will not process.
E-liquids with zero nicotine will still be shipped out.